FAQ's
Can I return the item if it doesn't work for me?
Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 21 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.
I just made a purchase. When can I expect it to ship?
At Powerlabgen, we strive to dispatch items promptly. Please allow 1-2 days for production time; most orders are shipped within 3-5 days, often sooner. We will update you with shipping times once you place your order. Tracking numbers will be updated 3-5 days after your order is shipped.
How do I check the status of my order?
You will receive an emailed receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order.
How can I get in contact with you?
We recommend calling us at 443-535-1445 or you can contact us by email. You can also open a chat with us by clicking the Contact Us button on the home page and let us know if you have any questions or concerns.
Do you offer a refund if I do not like the product?
Yes, within 21 days we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you.
How do I order on your website?
To order on our website, simply select the product and click the 'Buy Now' button. Then, fill in your shipping and billing information. You will receive an email confirmation and your order will be shipped to you as soon as possible.