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Jackery Explorer 1000 Portable Power Station

Jackery Explorer 1000 Portable Power Station

SKU: 70-1000-USO001

Regular price
Price: $999.00
Regular price
List Price:
Sale price
Price: $999.00

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Shipping Policy

We only ship to the continental USA.

Our shipping policy is designed to ensure a smooth and satisfactory shopping experience for our customers. Here are the details of our policy:

Orders are processed within 1-2 business days and are not shipped on Sundays or holidays.

In stock items are dispatched in 3 to 5 days.

Transit Time is 3-5 days

If you receive a damaged item, please contact us immediately.

Once your order is shipped, we’ll send a tracking number for you to monitor its delivery status.

Order processing time

After payment is completed, we confirm orders and process them within 1-2 business days. Please note that we do not ship or deliver orders on Sundays or holidays. During the holiday season, orders may be delayed due to a high volume of orders. If there is any delay in the delivery of your order, we will contact you via email or mobile phone. We will send order status updates and order notes (if any) through email. If you do not receive any updates, please check your junk/spam folder.

Damages

We take pride in providing high-quality products and ensure that they are securely and properly packed. However, if you receive a damaged item, please take a photo of the damage immediately and contact us at Support@powerlabgen.com.  We will assist you with the next steps.

Shipping rates & delivery estimates

The shipping and respective delivery dates for in stock items are automatically calculated after you enter your address during checkout. Please keep in mind that we require 1-2 days to prepare your parcel before shipping. Delivery is only available on working days, from Mon to Fri / 9 am to 6 pm, excluding Sundays and public holidays.  Depending on size and weight of the purchased item, we will ship either FedEX, UPS, USPS, and LTL.  We only ship to the continental USA.

Shipment confirmation & Order tracking

Once your order has been picked up by our courier, we will provide you with a tracking number to check the status of your delivery. However, once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Therefore, we advise customers to contact the courier for the latest update and further information.

OTHER INFORMATION

Your order will ship from a warehouse located in the USA. Depending on your location, your order will be shipped from the closest warehouse to speed up delivery time.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

We hope you have a great shopping experience with us, and please do not hesitate to contact us.

Powerlabgen

Phone: 443-535-1445

Email: Support@powerlabgen.com

If requested, Powerlabgen will make every attempt to make contact with you within 1 business day.

Return Policy

Returns

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process. 

You can always contact us for any return questions.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us a video asap. So we can get the issue fixed for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Thank You.

FAQs

Can I return the item if it doesn't work for me?

Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 21 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.

I just made a purchase. When can I expect it to ship?

At Powerlabgen, we strive to dispatch items promptly. Please allow 1-2 days for production time; most orders are shipped within 3-5 days, often sooner. We will update you with shipping times once you place your order. Tracking numbers will be updated 3-5 days after your order is shipped.

How do I check the status of my order?

You will receive an emailed receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order.

How can I get in contact with you?

We recommend calling us at 443-535-1445 or you can contact us by email. You can also open a chat with us by clicking the Contact Us button on the home page and let us know if you have any questions or concerns.

Do you offer a refund if I do not like the product?

Yes, within 21 days we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you. 

How do I order on your website?

To order on our website, simply select the product and click the 'Buy Now' button. Then, fill in your shipping and billing information. You will receive an email confirmation and your order will be shipped to you as soon as possible. 

Description

Introducing the Jackery Explorer 1000 Portable Power Station, the ultimate outdoor power solution. With a massive 1002Wh capacity and 1000W (2000W Surge Power) output, it can handle 8 devices simultaneously. Enjoy the convenience of three recharge options and the peace of mind of its safety features, including shock and fire resistance. Despite its power, it remains compact and portable for easy transportation. Backed by a 2-year warranty plus an additional 1-year extended warranty, it's your reliable companion for any adventure.

Features
  •  Large Battery Capacity Charging 8 Devices: Equipped with multiple ports, including two USB-C, two USB, three pure sine wave AC outlets, and one DC car port, the portable power station can charge appliances including computers, cameras, CPAP machines, electric grills and more. The Explorer 1000 Portable Power Station offers immense solar power for home emergency backups or RV trips.

  • Up to 5 Years of Battery Life: The exclusive recharging algorithm ensures that 80% of battery capacity remains, even after 800 charging cycles. That means you can enjoy clean and green energy for years to come.

  • All-Round Safety with Excellent BMS: The built-in intelligent battery management system technology provides protection against overvoltage, high temperature and short circuits. The first-rate lithium battery offers reliable charging to power multiple devices.
  • Robust and Durable: Besides the efficient solar charging capability of the solar power station, it is known for its high durability. Built with the best 94V-0 fire rating fireproof material, the product can sustain severe damage.
  • Low Carbon Living With Jackery: The Explorer 1000 Portable PowerStation is compatible with the Jackery Solar Panels accessing 100% green renewable energy that emits no fumes or gas. Ideal for indoor, outdoor, or off-grid living
Specifications

Battery Capacity: 1,002Wh

Cell Chemistry: Lithium-ion

Cycle life: 500 cycles to 80%+ capacity

Management System: BMS, Over Voltage Protection, Short Circuit Protection Ports

AC Output(x3): 110V, 60Hz, 1000W (2000W Peak)

USB-A Output(x2): 5V2.4A, Quick Charge 3.0x1, 18W Max

USB-C Output(x2): 18W Max, (5V, 9V, 12V up to 3A)

Car Port(x1): 12V10A

AC Input: Does not support direct AC charging - use external AC charger provided

DC Input: 24V7.5A

 

Dimensions:

  • Length:13.1in (33.3cm)
  • Width:9.2in (23.3cm)
  • Height:11.1in (28.3cm)
  • Weight:22.04lbs (10kg)
  • Charging Time (0-100%)
  • AC Adapter:7.5 Hours
  • Car Adapter(12V):14 Hours
  • Solar Panel:2 x SolarSaga 100W Solar Panel: 10 Hours 1 x SolarSaga 100W Solar Panel: 13.5 Hours

General:

  • Operating Usage Temperature:14-104℉ (-10-40℃)
  • Solar Panel Combination
  • Solar Saga 100: Up to 2 Pcs
  • Solar Saga 200: Up to 1 Pcs
Support & Warranty

User Manual PDF

 

Warranty: Jackery Explorer 1000 Portable Power Station comes with three years (two years and one year extended warranty) of warranty that offers extra peace of mind to the buyer.)

 

Notice: * This product (portable power supply) can supply power to your device in the temperature range of -10 to 40 degrees Celsius (-10 to 65 degrees Celsius for solar panels). If the operating temperature is outside the above range, this product may not work.

 

What's in the box:

  • 1* Jackery Explorer 1000
  • 1* AC & AC Cable (2 Parts)
  • 1* Car Charger Cable
  • 1* SolarSaga Y Parallel Cable
  • 1* User Manual (Explorer 1000)
Product FAQ's

Q1: What devices can the Explorer 1000 power?

A: The Explorer 1000 can charge/power devices that operate at less than 1000 watts. It's important to note that the total wattage of all connected devices should also be under 1000 watts. If the power requirement exceeds this limit, the Explorer 1000 will automatically shut off. Please check your device's specifications before making a purchase.

Q2: How can I know the working time for my device?

A: You can calculate the working time using the formula: Working time = 1002Wh*0.85/operating power of your device. For example, if the power consumption of your device is 60W, the estimated working time would be approximately 14.2hrs. Please note that actual power consumption may vary based on different usage scenarios.

Q3: What is the maximum wattage of solar panels that can be used to charge the Explorer 1000? Also, how long will it take to recharge from a fully discharged battery?

A: The Explorer 1000 has a maximum input wattage of 126W (12-30V, 7.5-8.33A). As to the recharging time, it depends on the solar panel you are using and the prevailing weather conditions. For example, if you connect two SolarSaga 100W solar panels together with an adapter cable, you can quickly recharge the Explorer 1000 within 6 hours. However, if you're using a single panel, the approximate recharging time is around 13 hours. It's important to note that recharging time may vary based on factors such as location, temperature, and weather conditions, so the actual time may differ.

Q4: Can the Explorer 1000 be charged while in use?

A: Yes, you can use the Explorer 1000 to charge devices while it is being recharged at the same time.

Q5: Is the Explorer 1000 power station waterproof?

A: The Explorer 1000 is not waterproof. Please do not store them in humid environments for longtime.


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