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DuroMax 12,000 Watt Dual Fuel Portable HX Generator w/ CO Alert

DuroMax 12,000 Watt Dual Fuel Portable HX Generator w/ CO Alert

SKU: XP12000HX

Regular price
Price: $1,599.00
Regular price
List Price:
Sale price
Price: $1,599.00

In stock

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Shipping Policy

We only ship to the continental USA.

Our shipping policy is designed to ensure a smooth and satisfactory shopping experience for our customers. Here are the details of our policy:

Orders are processed within 1-2 business days and are not shipped on Sundays or holidays.

In stock items are dispatched in 3 to 5 days.

Transit Time is 3-5 days

If you receive a damaged item, please contact us immediately.

Once your order is shipped, we’ll send a tracking number for you to monitor its delivery status.

Order processing time

After payment is completed, we confirm orders and process them within 1-2 business days. Please note that we do not ship or deliver orders on Sundays or holidays. During the holiday season, orders may be delayed due to a high volume of orders. If there is any delay in the delivery of your order, we will contact you via email or mobile phone. We will send order status updates and order notes (if any) through email. If you do not receive any updates, please check your junk/spam folder.

Damages

We take pride in providing high-quality products and ensure that they are securely and properly packed. However, if you receive a damaged item, please take a photo of the damage immediately and contact us at Support@powerlabgen.com.  We will assist you with the next steps.

Shipping rates & delivery estimates

The shipping and respective delivery dates for in stock items are automatically calculated after you enter your address during checkout. Please keep in mind that we require 1-2 days to prepare your parcel before shipping. Delivery is only available on working days, from Mon to Fri / 9 am to 6 pm, excluding Sundays and public holidays.  Depending on size and weight of the purchased item, we will ship either FedEX, UPS, USPS, and LTL.  We only ship to the continental USA.

Shipment confirmation & Order tracking

Once your order has been picked up by our courier, we will provide you with a tracking number to check the status of your delivery. However, once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Therefore, we advise customers to contact the courier for the latest update and further information.

OTHER INFORMATION

Your order will ship from a warehouse located in the USA. Depending on your location, your order will be shipped from the closest warehouse to speed up delivery time.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

We hope you have a great shopping experience with us, and please do not hesitate to contact us.

Powerlabgen

Phone: 443-535-1445

Email: Support@powerlabgen.com

If requested, Powerlabgen will make every attempt to make contact with you within 1 business day.

Return Policy

Returns

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process. 

You can always contact us for any return questions.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us a video asap. So we can get the issue fixed for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Thank You.

FAQs

Can I return the item if it doesn't work for me?

Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 21 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.

I just made a purchase. When can I expect it to ship?

At Powerlabgen, we strive to dispatch items promptly. Please allow 1-2 days for production time; most orders are shipped within 3-5 days, often sooner. We will update you with shipping times once you place your order. Tracking numbers will be updated 3-5 days after your order is shipped.

How do I check the status of my order?

You will receive an emailed receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order.

How can I get in contact with you?

We recommend calling us at 443-535-1445 or you can contact us by email. You can also open a chat with us by clicking the Contact Us button on the home page and let us know if you have any questions or concerns.

Do you offer a refund if I do not like the product?

Yes, within 21 days we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you. 

How do I order on your website?

To order on our website, simply select the product and click the 'Buy Now' button. Then, fill in your shipping and billing information. You will receive an email confirmation and your order will be shipped to you as soon as possible. 

Description
The XP12000HX is the BEAST of the HX Series with 12,000 watts of POWER. This unit provides the power normally found in stationary home standby generators but in a more affordable, portable package! With a 460cc OHV DuroMax Engine, this workhorse is PERFECT for HOME BACKUP and can power most household essentials such as lights, appliances, and even central A/C systems during any power outage, storm, or emergency event.
Features
  • With 12,000 watts of power, the XP12000HX Dual Fuel generator will keep your whole home running during a storm or power outage, while protecting your family from harmful fumes with CO Alert.

  • DuroMax is the industry leader in Dual Fuel portable generator technology, with a full assortment ranging from digital inverters to generators that can power your entire home.

  • At the core of all our products resides a robust DuroMax engine. Designed for Power. Designed to Last.

  • The XP12000HX comes with a push button start, a front facing interface that allows you to change your fuel type in seconds, and a wide variety of outlets (including a transfer switch-ready 50 amp outlet).
Specifications
Gasoline
Peak Wattage 12,000
Running Wattage 9,500
Running Amperage at 120V 79.17
Running Amperage at 240V 39.58
Runtime at 25% Load 19
Runtime at 50% Load 9
Propane
Peak Wattage 11,400
Running Wattage 9,025
Running Amperage at 120V 75.21
Running Amperage at 240V 37.6
Runtime at 25% Load 14
Runtime at 50% Load 7
Engine & Emission Specifications
Engine Manufacturer DuroMax Power Equipment
Engine Type 4-Stroke
Valve Type OHV
Engine Cooling Type Forced Air
Engine Size 457cc
Engine Speed 3600 RPM
Starting Type Push Button
Electric Start Yes
Recoil Start Yes
Idle Control No Load Low Idle
Fuel Delivery System Carburetor
Fuel Types Gasoline and Propane
Oil Cooling Type Splash
Recommended Oil 10W-30
Recommended Oil Types Blended, Conventional, or Synthetic
Oil Capacity 40.5 fluid oz
Suggested Propane Tank Size 40 lbs. minimum
Automatic Low Oil Shutdown Yes
Cast Iron Sleeve Yes
Bearing Type Stainless Steel Ball Bearing
CO Sensor Shutdown Yes
EPA Certified Yes
CARB Certified Yes
50 State Emissions Yes
Panel Specifications
GFCI Outlets Yes
Battery Switch Yes
Volt Meter Digital
Hour Meter Yes
5-20R 4
L5-30R 1
L14-30R 1
14-50R 1
Generator Specifications
Manufacturer DuroMax Power Equipment
Part # XP12000HX
Voltage 120/240 Volts
Frequency 60 Hertz
GFCI Outlets Yes
Propane Hose & Regulator Included
Winding Material 100% Copper Windings
Automatic Voltage Regulator Yes
Battery Type 12V SLA
Battery Included Yes
RV Ready Yes
Home Backup Ready Yes
Fuel Tank Capacity Gasoline 8.3 Gallons
Fuel Gauge Yes
All Metal Construction Yes
Product Dimensions 29"-Long x 30"-Wide x 26"-High
Product Dry Weight 230-lbs
Product Weight 240-lbs
Volume (db) 74 dB
UPC 811640016227
Warranty 5 Year
Wheel & Handle Kit Included
Wheel Type Metal Hub
Wheel Diameter 10-Inches
What's in the Box? XP12000HX Generator, Oil Funnel, Spark Plug Wrench, Tool Set, Wheel & Handle Kit, Propane Regulator, and Owner's Manual
Support

DuroMax stands behind this Generator with a 5 Year parts and technical service warranty. 

Product Manual PDF

Quickstart Guide PDF

Service Manual PDF

Warranty PDF


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