Jackery Explorer 100 Plus Portable Power Station
Jackery Explorer 100 Plus Portable Power Station
SKU: 21-0001-000171Y
- Regular price
- Price: $129.00
- Regular price
- List Price:
- Sale price
- Price: $129.00
- Unit price
- / per
In stock
Shipping Policy
Shipping Policy
We only ship to the continental USA.
Our shipping policy is designed to ensure a smooth and satisfactory shopping experience for our customers. Here are the details of our policy:
Orders are processed within 1-2 business days and are not shipped on Sundays or holidays.
In stock items are dispatched in 3 to 5 days.
Transit Time is 3-5 days
If you receive a damaged item, please contact us immediately.
Once your order is shipped, we’ll send a tracking number for you to monitor its delivery status.
Order processing time
After payment is completed, we confirm orders and process them within 1-2 business days. Please note that we do not ship or deliver orders on Sundays or holidays. During the holiday season, orders may be delayed due to a high volume of orders. If there is any delay in the delivery of your order, we will contact you via email or mobile phone. We will send order status updates and order notes (if any) through email. If you do not receive any updates, please check your junk/spam folder.
Damages
We take pride in providing high-quality products and ensure that they are securely and properly packed. However, if you receive a damaged item, please take a photo of the damage immediately and contact us at Support@powerlabgen.com. We will assist you with the next steps.
Shipping rates & delivery estimates
The shipping and respective delivery dates for in stock items are automatically calculated after you enter your address during checkout. Please keep in mind that we require 1-2 days to prepare your parcel before shipping. Delivery is only available on working days, from Mon to Fri / 9 am to 6 pm, excluding Sundays and public holidays. Depending on size and weight of the purchased item, we will ship either FedEX, UPS, USPS, and LTL. We only ship to the continental USA.
Shipment confirmation & Order tracking
Once your order has been picked up by our courier, we will provide you with a tracking number to check the status of your delivery. However, once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Therefore, we advise customers to contact the courier for the latest update and further information.
OTHER INFORMATION
Your order will ship from a warehouse located in the USA. Depending on your location, your order will be shipped from the closest warehouse to speed up delivery time.
Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.
We hope you have a great shopping experience with us, and please do not hesitate to contact us.
Powerlabgen
Phone: 443-535-1445
Email: Support@powerlabgen.com
If requested, Powerlabgen will make every attempt to make contact with you within 1 business day.
Return Policy
Return Policy
Returns
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.
You can always contact us for any return questions.
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
If you receive damaged products, make sure to reach out to us and send us a video asap. So we can get the issue fixed for you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Thank You.
FAQs
FAQs
Can I return the item if it doesn't work for me?
Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 21 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.
I just made a purchase. When can I expect it to ship?
At Powerlabgen, we strive to dispatch items promptly. Please allow 1-2 days for production time; most orders are shipped within 3-5 days, often sooner. We will update you with shipping times once you place your order. Tracking numbers will be updated 3-5 days after your order is shipped.
How do I check the status of my order?
You will receive an emailed receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order.
How can I get in contact with you?
We recommend calling us at 443-535-1445 or you can contact us by email. You can also open a chat with us by clicking the Contact Us button on the home page and let us know if you have any questions or concerns.
Do you offer a refund if I do not like the product?
Yes, within 21 days we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you.
How do I order on your website?
To order on our website, simply select the product and click the 'Buy Now' button. Then, fill in your shipping and billing information. You will receive an email confirmation and your order will be shipped to you as soon as possible.
Description
Introducing the Jackery Explorer 100 Plus Portable Power Station, a compact powerhouse for your off-grid adventures. With its 99Wh capacity and 128W output, it ensures reliable power wherever you go. Featuring advanced BMS protections and 100W Dual PD charging, it keeps your devices safe and charged up quickly. Enjoy whisper-quiet, emission-free operation and recharge in just 1.8 hours via DC or 2 hours with solar charging (solar panel not included). Backed by a 2-year warranty, it's the perfect solution for your portable power needs.
Features
- Shock-Resistance, and Fire-Resistance: Explorer 100 Plus is made of UL 94V-0 Rated flame-retardant material, with Class 9 impact resistance, in compliance with UL safety standards, and is protected against drops (3 drops, at 0.9m). This product is also UL Certified and equipped with high-temperature protection at 60°C. Additionally, it features intelligent dual-chip protection - accompanied by 5 temperature probes for precise temperature control.
- Carry-on Power for Flight and Train Travel: The product fully complies with UN 38.3 shipping standards for lithium batteries, guaranteeing comprehensive safety compliance, and making it a dependable choice for air and rail travel. *Passengers are permitted to carry lithium batteries (≤100Wh) without airline approval. Restrictions may differ from countries and airlines. Please refer to the actual situation for details.
- Eco-friendly Solar Charging: Explorer 100 Plus can be charged by the Solar Saga 100W and 40W Mini. Advanced IBC (Interdigitated Back Contact) technology with electrical contacts on the back of the solar panels ensures maximum light absorption and offers a refined and elegant look. With a high solar conversion efficiency up to 25%, they are perfectly suited for outdoor activities and for emergency power outages.
- 100% Eco-friendly Packaging: Jackery's dedication to sustainable progress extends beyond providing eco-friendly energy solutions - the Plus Series will also introduce environmentally conscious packaging starting in September 2023. The packaging will consist of 100% eco-friendly paper combinations that adhere to IST2A packaging and transportation guidelines, designed to withstand extreme temperatures, pressure, drops, and shocks. *The test data comes from the Jackery Lab, and the results may vary in different conditions
- Mini Jackery Portable Power Station, 99Wh, 128W
Long-lasting LFP Battery: 2,000 Cycles to 80% Capacity
Fully Upgraded BMS (Battery Management System) Protections
100W Dual PD Charging & Discharging
Fully DC Charged in 1.8 Hours and Solar Charged in 2 Hours
Whisper Quiet, Emission Free
Guaranteed Satisfaction: 2-Year Long Warranty
Specifications
Support
- Jackery Explorer 100 Plus
- USB-C Charging Cable
- DC8020 to USB-C Adaptor
FAQ
Q1: Why does the output power momentarily drop to zero for 1 second when one USB-C port is charging a device and another device is plugged into the second USB-C port?
A: This is a normal occurrence. The Explorer 100 Plus will automatically readjust based on the charging requirements of the devices.
Q2: Why does my low-power device disconnect from charging mode while charging?
A: Press and hold the Display button to activate the low-current charging mode for continuous charging.
Q3: Why does the USB-C PD 100W max output port only output 45W of power for charging my device?
A: To achieve a maximum output power of 100W via USB-C, you'll need either the original USB-C charging cable or other USB-C cables capable that support 100W. Additionally, the device must have a maximum power support of 100W; otherwise, the output power will be limited to the maximum supported by the device. (e.g. If the device's maximum charging capability is only 45W, then the output will be limited to 45W for charging.)
Q4: Why does the Explorer 100 Plus consume power from my devices instead?
A: Devices with reverse charging capabilities occasionally experience instances of the energy storage being charged in reverse when connected to the USB-C port due to protocol issues. Reconnecting the devices several times usually restores normal operation.
Q5: Why does the Explorer 100 Plus, with a 100W charging power, only have a 40W power input?
A:1) USB-C 100W Input: To achieve a maximum input power of 100W via USB-C, you'll need a 100W USB-C wall charger along with either the original USB-C charging cable or other USB-C charging cables that support 100W.(100W USB-C wall charger is not included in the package.) 2) When the battery level is above 20% and under normal temperature conditions, the Explorer 100 Plus will charge at maximum power for the first 2 minutes. After 2 minutes, due to the characteristics of the LFP battery, a power reduction strategy is implemented to prevent the battery from remaining in a high-pressure state for an extended period. This transition aims to maintain a constant voltage to protect the battery's lifespan.